Compaq Presario CQ57-366SA 15.6 inch Laptop PC (Intel Corei3-370M Processor, 4GB RAM, 320GB HDD, Windows 7 Home Premium)
5 of 5 people found the following review helpful
More than a month repair time, By
Laz (UK, London) - See all my reviews
This review is from: Compaq Presario CQ57-366SA 15.6 inch Laptop PC (Intel Corei3-370M Processor, 4GB RAM, 320GB HDD, Windows 7 Home Premium) (Personal Computers)
I bought this Laptop in December last year. It's got ruined in January 36 days after I bought it.Phoned up the support and they told me it has to be repaired at the factory because it's got a motherboard issue.
I got a quote for the repair time as 7-9 days. They picked it up the very next day and the third day they changed the status of the laptop as repair delayed for some reason. I phoned them up to figure out what is going on and I was told I have to wait 12 of march for the new motherboard!!! (more than a month)
The lady said I know this is unacceptable and forwarded my call to the complaint department although I didn't ask for it.
Have a guess the complaint department told me that I have to wait next month and they can't do anything else.
So think before you buy any HP product because they can't afford any stock at the repair factory. (Flextronics at Manchester)
Neither can afford the "very" high delivery cost from China.
I asked the complaint department what's the point to having your department if you can't resolve anything at all?
This Company is just like a small dodgy cowboy builder entrepreneur with the cheap White old Ford Transit.
How is it called? Gate warranty or something similar I think. You lose all the warranty after you got through on door.
This was the last HP/Compaq product I ever bought.
3 of 3 people found the following review helpful
CQ57-366SA ... poor, By
spiky-mike - See all my reviews
This review is from: Compaq Presario CQ57-366SA 15.6 inch Laptop PC (Intel Corei3-370M Processor, 4GB RAM, 320GB HDD, Windows 7 Home Premium) (Personal Computers)
Bought as a birthday present for my daughter.Sold as 'new' but had obviously already been opened and setup by someone called 'Richard', therefore the first thing I did was a factory reset.
Reasonably sturdy laptop with good basic specs for the price, but the WiFi kept cutting out despite a perfectly good signal and required a full reboot to reconnect, and the speakers sounded distorted.
Therefore I am returning this and will buy a different brand to replace it.
1 of 1 people found the following review helpful
Flimsey product - dead after 3 mins of using., By
John Pemberton - See all my reviews
Amazon Verified Purchase(What is this?)
This review is from: Compaq Presario CQ57-366SA 15.6 inch Laptop PC (Intel Corei3-370M Processor, 4GB RAM, 320GB HDD, Windows 7 Home Premium) (Personal Computers)
The product just feels too delicate. I bought the item from Amazon, and it arrived as expected. I switched it on, and clicked to register it. The PC then powered down, and would not reboot again. The lights come on, the hard drive I can hear working away, but no screen. Its a badly made, flimsy plastic item. I have always had HP or Compaq laptops, but I would seriously not buy this brand again. What Other Items Do Customers Buy After Viewing This Item?
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